How MHS Planet handles data and on what terms we provide software, hosting and services.
MHS Planet is a software development, hosting and digital services company founded in Dhaka, Bangladesh in 2023, holding trade licence TRAD/DNCC/013196/2023, and operating alongside MHS Planet Limited, registered in England and Wales under company number 14578596 with its office at 19 Constance Street, London E16 2DQ.
This policy covers the mhsplanet.com website, our platform products, and any software or hosting service we provide under contract. Where we process data on behalf of a client, that client is the data controller and we act as processor under the terms of their agreement.
We collect only what a stated purpose requires. That falls into three groups:
Enquiry data is used to respond to you and to scope work. Client account data is used to deliver, host, support and invoice the services you have contracted. Technical data is used to secure and maintain the platforms we run.
Data your organisation puts into a platform we host — patient records, student files, transaction data, screening results — belongs to you. We access it only where support, migration or fault diagnosis requires it, and only by staff whose role calls for it.
Deployment determines where it sits: cloud SaaS on infrastructure we manage, private cloud on an isolated instance and database, or on-premise entirely within your own environment. Organisations with data residency obligations should specify this before contracting.
Enquiry data is kept while a conversation is live and for a reasonable period after, in case it resumes. Client data is retained for the contract term plus any period your own regulatory obligations require, and returned or deleted on request when the engagement ends. Server logs are kept on a rolling window for security purposes.
You can ask what we hold about you, ask for it to be corrected, ask for it to be deleted, or object to how it is used. Requests go to crm@mhsplanet.com and we respond within a reasonable period. Where we hold data as a processor for one of our clients, we will direct you to that client, who controls it.
Our website uses cookies to keep the site working and to understand which pages are read. You can refuse non-essential cookies in your browser without losing access to the site. Platform products we host use session cookies necessary for you to stay logged in.
These terms apply to the website and to services provided where no separate signed agreement exists. Where you have a signed contract, statement of work or licence agreement with us, that document takes precedence over anything here.
No work begins without written scope. We provide scope, approach, engagement model and timeline in writing, and work starts once that is accepted. Changes to agreed scope are quoted before they are built, not billed afterwards.
Custom development is quoted per engagement. Platform products are licensed as cloud subscription, private cloud, or annual on-premise licence, each with its own support tier. Hosting, domains and maintenance are billed on their own cycle. Invoices are due as stated on the invoice; overdue accounts may have hosted services suspended after written notice.
Custom software written specifically for you under a development contract is yours on full payment, as set out in that contract.
Our platform products — Study CRM, Business ERP, Sales CRM, HRM & Payroll, the Ecommerce Platform and POS & Billing — together with our frameworks, tooling and internal libraries remain our property and are licensed to you for use, not transferred.
We monitor hosted systems continuously and aim to keep them available, but no hosting is immune to network failure, provider outage or force majeure. Enterprise agreements can carry written availability and response commitments; without such an agreement, we provide services on a best-effort basis under the support tiers published on our Support page.
You are responsible for the accuracy and lawfulness of data you put into systems we build or host, for keeping user credentials secure, and for telling us promptly when staff with access leave. You must not use our services to break the law or to infringe anyone else’s rights.
Nothing here excludes liability that cannot lawfully be excluded. Subject to that, our liability arising from any engagement is limited to the fees paid for the service in question, and we are not liable for indirect or consequential loss, including lost profit or lost data where you have declined a backup arrangement we recommended.
Either side may end an ongoing service with written notice as set out in the relevant contract. On termination we will return your data in a usable export format and, on request, confirm deletion from our systems, subject to any retention we are legally required to observe.
Engagements contracted with MHS Planet in Bangladesh are governed by the laws of Bangladesh. Engagements contracted with MHS Planet Limited are governed by the laws of England and Wales. The contracting entity — MHS Planet, trade licence TRAD/DNCC/013196/2023, or MHS Planet Limited, company number 14578596 — is stated on your agreement and invoice.
Data protection requests, contract questions and complaints all go to the same place.