What counts as urgent?
Anything stopping your operation right now — the counter cannot bill, admissions cannot register a patient, the newsroom cannot publish, screening is not returning results. Call rather than email for these.
Do you support systems you did not build?
Sometimes. We take on website and software maintenance for existing systems after a review, but we will be honest if the codebase makes reliable support impossible to promise.
What happens if our server goes down at night?
Hosted systems are monitored continuously, so we usually know before you do. The support desk answers 10:00 to 20:00, but call the numbers above for a genuine outage outside those hours.
Can we add users or branches mid-contract?
Yes. Business plans scale by branch and Enterprise deployments are sized to you. Email the account address and we will adjust the licence.
Do you provide training for new staff?
Yes — onboarding and training are part of implementation, and refresher sessions can be arranged for teams that have turned over.
Where is our data held?
Depends on your deployment: cloud SaaS on infrastructure we manage, private cloud on an isolated instance, or on-premise behind your own firewall. Firms with data residency requirements should ask about the last two.